By Claire Desjardins · Fact-checked · Updated July 2026Who to contact for what
| Your issue | Right contact | Wrong contact |
|---|---|---|
| Locked account, stuck withdrawal, KYC documents | The operator's live chat or support email, from your account | Us (we have no access to any player account) |
| Factual error on this site | editor@betty-ca-casino.com with the URL | The operator |
| Gambling feels out of control | ConnexOntario, 1-866-531-2600, free and confidential, 24/7 | Waiting |
| Business and partnership | editor@betty-ca-casino.com, subject "partnership" | Social DMs |
We read everything within two business days. What we cannot do, ever: intervene with the operator on your behalf, provide the login for any account, or confirm bonus offers that Ontario law prevents anyone from advertising. What we happily do: chase down a factual question about the casino and publish the sourced answer where the next player can find it.
Questions players actually ask
Can you unlock my Betty account?
No. We are an independent guide with no access to operator systems. Account, payment and verification issues go to the casino's own live chat or email.
How do I report an error on this site?
Email us with the page URL and the correction. Sourced corrections ship fastest, usually within days.